D6.4 E-SHAPE Help Desk Strategy and Setup 4 - NOA, Report Public, M3

This deliverable is part of e-shape’s Help Desk work. The primary goals of the e-shape Help Desk are to assist end-users, solve problems and maximize services value.

The key learnings of D6.4 that brings to the e-shape pilots and EO community are:

• The e-shape Help Desk establishes a dialogue with users and insures efficient and fruitful exchanges between “clients and service providers”.
• The Help Desk platform coordinates engagement between the project team and externals.
• Provides support to the stakeholders across the EO value chain, including policy makers, end-users, thematic networks & associations, innovation hubs, data owners, and service providers.

The next steps after this deliverable is for the Help Desk to be sustainable tool after completion of the project and meet the expectations of the EC- EuroGEOSS Initiative.

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